Refund & Return Policy

Refund & Return Policy

Please read carefully before placing an order.

Health & Safety Note: For hygiene and safety reasons, we do not accept returns of opened or used health/wellness products.

Eligible Cases

We will help you if you receive:

  • Damaged item (in transit)
  • Wrong item (different product than ordered)
  • Missing item (part of the order not received)

Reporting Timeline

  • Contact us within 24 hours of delivery.
  • Share clear photos/videos of the package and product.

What Happens Next

  • Our team reviews your case.
  • If approved, we will offer a replacement or refund (as applicable).

Non-Returnable Items

  • Opened or used products
  • Items damaged due to customer handling after delivery
  • Orders refused at delivery without valid reason
Tip: Please check your parcel at the time of delivery. If there is visible damage, notify the courier and contact us immediately.

For support, contact us from the Contact page and share your Order ID.